Frequently Asked Questions
Payment Information
Our prices are displayed as gross prices and always include VAT (27%). You can choose between two payment options to settle your order: credit/debit card payment or bank transfer. Once your order is finalized, you will receive an email with all the essential details regarding your purchase.
Credit / Debit card: After finalizing your order, you will be redirected to the Barion platform, where your payment is processed with maximum security and at no additional cost. Accepted cards include MasterCard, Maestro, Visa, Visa Electron, as well as Apple Pay and Google Pay. No registration is required for card payments; simply provide your card number, expiration date, the 3-digit CVC code found on the back of your card, and your email address.
Bank Transfer: After placing your order, we will automatically send you an email with the order details, further instructions, and your order ID. Please make sure to include this order ID in the reference field when completing the transfer.
Account Holder: Skinlyn Kft.
IBAN number: BE27967708459973
SWIFT/BIC code: TRWIBEB1XXX
Your package will be handed over to the courier once the payment has been received. Please note that processing the transaction typically takes 1 business day.
Shipping Information
Home Delivery by Courier Service - GLS: The GLS team will deliver your package to the address you provided. GLS will attempt to deliver the shipment to you twice. If the first delivery attempt is unsuccessful, GLS will leave a notification about the arrival of your package and the delivery attempt. In case of an unsuccessful delivery, they will contact you via the phone number you provided to arrange a second delivery time. If no arrangement can be made, GLS will attempt to deliver the package again on the next business day. If the second delivery attempt also fails, GLS will leave another notification at the delivery address, indicating the nearest collection point and the storage period during which you can pick up your package.
Within Europe, the expected delivery time is 4-5 business days. Once your order is dispatched, you will receive a confirmation email with tracking details to monitor your shipment. If you have any questions regarding delivery, don’t hesitate to contact us!
You can track your package using the code provided in the email sent by MPL or GLS. The tracking service is available at https://gls-group.com/GROUP/en/parcel-tracking/.
Elállással, visszaküldéssel kapcsolatos tudnivalók
I would like to modify my order. What should I do?
Please let us know as soon as possible if you wish to modify your order so we can assist you before the package is shipped. Send your modification request along with your order ID to contact@elynslab.com. Please note that orders are dispatched within 6-18 hours of being placed on business days.
I no longer wish to receive the package. What should I do?
In such cases, please notify us as soon as possible at contact@elynslab.com if you do not wish to receive or are unable to accept the package. We will refund the price of the products and the shipping fee within 14 days of receiving your cancellation notice.
I have received the package, but I would like to cancel my purchase and return it. What should I do?
AYou have the option to return products within 14 days of receiving the package, provided that the items are in unopened and original packaging. Unfortunately, we cannot accept opened or used products. If you wish to return your order, please contact us at contact@elynslab.com and include your order ID to ensure a smoother process. For more detailed information regarding cancellations and returns, please refer to ourTerms and Conditions.
What is the process for returning a product?
First, please contact us at contact@elynslab.com regarding your return request. Once we receive your email, we will review the details of your order and provide you with the necessary return address and instructions. Make sure to wait for our confirmation before sending the package. For additional assistance, feel free to reach out to our customer service team.
The package is damaged or incomplete. What should I do?
If the package is visibly damaged during delivery, please notify the courier immediately and contact us at contact@elynslab.com with clear photos of the damage. If the products inside the package are damaged or defective, please email us at the same address, providing your order ID and photos of the damaged or defective items. We will review your case and arrange a replacement or refund accordingly.
I experienced an allergic reaction to a product. What should I do?
Allergic reactions or sensitivities can unfortunately occur with any ingredient and vary from person to person. As such, we cannot take responsibility for such reactions and can only accept returns of unopened products. If you need assistance or have any questions about product usage, feel free to contact us at contact@elynslab.com.
Terms and Conditions
